Friday, January 28, 2011
Federal Working Hours
We had a big incident at the medical center where one facility who could have taken care of a patient instead chose to transfer them on to another. I had to discuss this with our regional CMS office. I went to return their call. It was 8:00am. I was told that the person I was trying to reach usually doesn't come in to about 9 or 930. Not that they were in a meeting, just that this was the time they choose to come to work. I got busy and then called at 11:30. They had left for lunch. I called at 1:30. They were not back from lunch yet. I called at 3:45. They had already left for the day. I asked to speak to the supervisor. Turns out the supervisor was the one that I had been calling for all along. I decided to call the main office. It was 4:15 their time. I got the message that their office was open 9 to 5, and that I should call back the next business day? Got to love the Feds.