Saturday, March 5, 2011
Toll Free Calls?
I think the thing that takes the biggest toll on me while taking call is the constant barrage of phone calls. I understand the calls from the hospitals and the ERs and the patients who are recovering from surgery. It is the other types of calls which is the majority and the biggest pain in my side. We have an answering service that does their best to screen the calls and the phone system even says "if this is an emergency, hang up and dial 911." It doesn't make a difference, people lie to the answering service and you get calls like this. "text message: patient had surgery by Dr. (partner x) and now has severe nausea and vomiting." Of course it is 2 am. You call the patient, he is drunk. Turns out the surgery was a small office procedure 2 years ago. The patient is drunk and wants nausea medication called in because he doesn't want to still be puking in the morning. I give him the speech that we do not call in medications after hours and that we are on call for emergencies for which he calls me every name that would get my mouth washed out with soap as a kid. After he hung up and I dealt with other people calling for zpacks and antibiotics for their colds, I decided to look up the drunk guy on Google. Turns out he owns a bunch of car dealerships. I so wanted to call him back in the middle of the night and tell him that I had a headlight changed at one of his dealerships and want him to call in a new muffler for me at Autozone so I wouldn't have to have my car make so much noise in the morning.